Cancellation & Refund Policy
Last updated: July 2026
This page explains cancellation, refunds and card-payment refunds for orders placed via Gurgura. It forms part of the Terms of Use.
1. Cancellation
- Order cancellation depends on the restaurant's hours, capacity and policies. The final decision rests with the restaurant.
- Cancellation may not be possible once preparation has started or the order is out for delivery.
- You can track order status in the app/site or contact customer service for cancellation requests.
2. Product / Delivery Issues
- For missing, incorrect or unsuitable delivery, contact the restaurant first; if unresolved, report to Gurgura support.
- Gurgura assists as an intermediary; refund decisions rest with the party providing the product/service.
3. Card Payment Refunds
- When an online card charge is approved for refund, the amount is returned to the same card per the bank's processes and timelines.
- Cash or card-on-delivery refunds are settled with the restaurant/delivery party in cash or via card POS.
- For refund requests: info@gurgura.com.
4. Right of Withdrawal
- For perishable food/beverage or personalized items, the right of withdrawal may be subject to exceptions under applicable law.