Terms of Use
Last updated: September 2026
These Terms of Use (“Terms”) govern use of the services offered through the gurgura.com website and Gurgura mobile app, whose software is provided by Monclave (“Gurgura”, the “Platform”). RED TEAM SOLUTIONS LTD. is the contractor Monclave engages solely for food fulfilment. By using the Platform or creating an account, you confirm that you have read, understood and agree to these Terms and to the Privacy Policy, which is an integral part of them. If you do not agree, please do not use the Platform. These Terms contain important provisions such as disclaimers, limitations of liability and indemnification; please read them carefully.
1. Parties, Definitions and Acceptance
- Monclave is the principal that provides Platform software and digital publication and that operates accounts, listings, news and SMS. RED TEAM SOLUTIONS LTD. (MŞ27207) is an independent contractor engaged by Monclave solely for food fulfilment in Northern Cyprus (restaurant relations, order coordination, delivery support). It is not the publisher of listings, news or listing SMS.
- “Monclave”: the party that provides the Platform software.
- Gurgura is an intermediary platform connecting restaurants and listings with users. For food orders, sale and fulfilment are between the restaurant and the User.
- “Service”: all features offered through gurgura.com and the Gurgura mobile app; “Content”: any text, image, data and material on the Platform; “User Content”: listings, reviews, ratings, messages and images a User uploads to the Platform.
- You are deemed to accept these Terms electronically when you first use the Platform, create an account, or check an acceptance box.
- If you act on behalf of a business or organization, you represent and warrant that you have authority to bind that entity to these Terms.
2. Eligibility and Age Requirement
- To use our services you must be at least 18 years old and have the legal capacity to enter into a contract. If you are under 18, you may not use the Platform.
- Before ordering from alcohol-selling businesses you may be required to confirm you are 18 or older; a false statement may result in cancellation of the transaction and account penalties.
- It is your responsibility to ensure that your use of the Platform is not contrary to the laws of your location.
3. Description of the Service and Intermediary Role
- Gurgura is an intermediary technology platform that lets you discover restaurants and place orders, and view/publish real estate, car and job listings.
- Software, digital publication, listings, news and SMS belong to Monclave. RED TEAM SOLUTIONS LTD. is the food-fulfilment contractor only.
- Listings on the Platform may come from users, businesses, partners and publicly available commercial listing records.
- The Platform also provides informational content such as an events calendar, a local guide, an on-duty pharmacy list, live currency/fuel rates and local news briefings.
- Gurgura is NOT a seller, restaurant, listing owner, employer or real estate/car agent; it acts solely as an intermediary connecting the parties and is not a party to any transaction between them.
- For restaurant orders, the relevant restaurant is responsible for the preparation, quality and delivery of the food; for real estate/car/job listings, the listing owner and the relevant User are responsible for the accuracy of the listing and for the underlying transaction.
- Gurgura may modify, temporarily suspend or discontinue the scope, features, pricing structure or availability of the Service with prior reasonable notice.
4. Account Creation and Security
- You must provide accurate, current and complete information when creating an account and update it if it changes.
- You are solely responsible for maintaining the confidentiality of your account and password and for all activity that occurs under your account.
- You must notify us immediately if you become aware of any unauthorized use of, or security breach relating to, your account.
- Each User may open only one account in their own name and may not create an account using another person's identity or contact details.
- When you create an account or sign in, listings already on the Platform that reasonably match the identity/contact details you provide (e.g. phone, email) may be linked to your account, your account may be verified in respect of those listings, and the listings may be treated as your Listings. By using your account you are deemed to accept this matching; if you believe a match is incorrect you must notify us immediately.
- Gurgura reserves the right to suspend or close accounts suspected of providing false/misleading information, posing a security risk, or violating these Terms.
5. User Obligations and Code of Conduct
- You agree to use the Platform only in a manner that complies with the law, these Terms and general standards of decency.
- You are responsible for ensuring that all information you provide (orders, addresses, listings, contact details) is accurate and up to date.
- You agree to refrain from insulting, harassing, threatening or discriminatory conduct toward other users, restaurants, listing owners or gurgura.
- You are personally responsible for the outcomes of all transactions you conduct through the Platform and for the relationships you form with third parties.
6. Orders
- When you place an order, you send the relevant restaurant a binding request to prepare it; the order is confirmed when accepted by the restaurant.
- You are responsible for entering order details, address information and your contact number correctly; gurgura is not liable for delays or failed deliveries caused by incorrect information.
- An order may be rejected or cannot be fulfilled due to the restaurant's hours, capacity, stock or regional restrictions.
- The relevant restaurant is the definitive source of information on product contents, allergens and suitability; you are advised to confirm any special requirements with the restaurant before ordering.
7. Pricing, Payment and Invoicing
- Order prices, product availability and minimum order amounts are set by the relevant restaurant and may change without prior notice.
- Payment is currently cash or card on delivery. If online card payment is offered, it is taken on the bank's 3D Secure page. The Platform does not offer Apple/Google in-app purchases (IAP).
- For online card payments, your card details are not stored on Gurgura servers; the transaction is completed on the bank's secure payment page.
- Prices may include taxes; any additional charges (e.g. delivery, service) are shown at the time of ordering. In cases of a manifest pricing error, the restaurant or gurgura may cancel the order.
- Issuing a receipt/invoice is the responsibility of the relevant restaurant.
8. Cancellation, Refunds and Withdrawal
- Cancellation, delay, modification or refund of an order depends on the restaurant's hours, capacity and policies, and the final decision rests with the relevant restaurant.
- Cancellation may not be possible for orders that have started being prepared or are already out for delivery.
- If you experience a problem with a product (missing/incorrect/unsuitable delivery, etc.), you are expected to contact the restaurant first and, if unresolved, report it to gurgura support. As an intermediary, gurgura will try to help to a reasonable extent, but any refund decision rests with the party providing the product/service.
- When an online card charge is approved for refund, the amount is returned to the same card according to the bank's processes; cash-on-delivery refunds are settled with the restaurant/delivery party in cash or via card POS.
- You acknowledge that, for perishable food/beverage or personalized items, the right of withdrawal may be subject to exceptions under applicable law.
9. Coupons, Campaigns and Rewards Programs
- Coupons, discounts, tier/reward and invite/referral programs are valid subject to their stated conditions (minimum basket amount, validity period, usage limit, etc.).
- Gurgura reserves the right to modify, restrict, suspend or terminate these programs with prior notice.
- Coupons/rewards have no cash value, are non-transferable, and may only be used for their intended purpose.
- Coupons/rewards found to involve fake accounts, multiple accounts, manipulation or abuse may be cancelled and the relevant account may be penalized.
10. User-Submitted Listings (Real Estate / Cars / Jobs)
- Any content you submit in the real estate, car and job listing modules (a “Listing”) belongs to you, and you are fully responsible for its accuracy, currency and lawfulness.
- You warrant that you will not post false, misleading, sold/no-longer-available, rights-infringing or unlawful information in a Listing.
- You acknowledge that the contact details you share in your Listing may be seen by relevant users and that you are responsible for that disclosure.
- Posting a listing requires an account and explicit acceptance of these Terms and the Explicit Consent Notice.
- To report a Listing, request removal or make a copyright/image-rights claim, use the form on that listing page or the Content and Data Request page.
- Listings compiled from publicly available sources are for information. A rights holder may request removal through the same form.
- Gurgura reserves the right to remove, edit, unpublish reported/rule-violating/unlawful Listings or suspend the related account without prior notice; however, gurgura is not obliged to pre-screen Listings.
- Gurgura is not a party to any dispute arising from the content of a Listing or the communication/transaction between the parties; buying/selling, renting or hiring occurs solely between the Listing owner and the interested User and at their own risk.
- When you create an account or sign in, the system may link existing listings that reasonably match the contact details you provide, so you can manage them.
- Clicking the listing-management link in an SMS or email means you accept that an account may be opened in your name, matching listings may be transferred to that account automatically, and that you agree to these Terms and the Privacy Policy. You may delete your account and listings at any time.
- If a matched Listing is not yours, use the form on that listing page; our team will review the request.
- Questions about listings go to info@gurgura.com. We may send service messages about your account or listing (email or SMS); every message includes a way to opt out.
11. Ratings and Reviews
- Restaurant/product reviews must be based on your genuine experience and must not contain insults, defamation, misleading statements, spam or abusive content.
- Manipulation for/against a competitor, fake reviews provided in exchange for a benefit, and content infringing third-party rights are prohibited.
- Gurgura reserves the right to remove reviews that are inappropriate, unlawful or in violation of these Terms.
12. User Content and License
- You retain ownership of the User Content you upload to the Platform; however, you represent that you hold all rights and permissions applicable at the time of upload.
- You grant gurgura a non-exclusive, worldwide, royalty-free and sublicensable right to use the User Content for display, operation, backup and promotion on the Platform; this license ends prospectively when you remove the content (except for backup/log records).
- You are solely responsible for ensuring that your User Content does not infringe the intellectual property, privacy or personality rights of third parties.
13. Informational Content and Disclaimer
- Content such as the events calendar, local guide, on-duty pharmacy list, currency and fuel rates, and local news briefings is provided for informational purposes only.
- News stories are rewritten by Gurgura from publicly available reports and notices about North Cyprus. Gurgura publishes them and is not a news agency.
- This content may be taken from official or publicly available sources; gurgura does not guarantee its accuracy, timeliness or completeness and is not responsible for decisions made in reliance on it.
- For critical matters (e.g. emergency health, official procedures, financial decisions) you must always verify with primary/official sources.
14. Prohibited Use
- You agree not to use the Platform for any unlawful purpose, create fake orders/listings/reviews, or impersonate another user.
- You agree not to use any software, virus, script or automation tool that could damage, overload or compromise the security of the Platform's infrastructure.
- You agree not to copy, scrape, bulk-download or commercially reuse without authorization any information obtained through the Platform (such as restaurant/listing data).
- You agree not to reverse engineer any part of the Platform, attempt to circumvent security measures, or attempt unauthorized access.
- Violation of these rules may result in immediate suspension or closure of your account and legal action.
15. Intellectual Property
- The Platform's digital structure, software, interface design, database structure, publication rights and technical content are the exclusive property of Monclave or its licensors. RED TEAM SOLUTIONS LTD.'s food-operations service does not transfer digital ownership. Users may not claim any rights over them.
- These Terms grant you a limited, non-exclusive, non-transferable and revocable right to use the Platform for personal, non-commercial purposes only.
- The brand, logo or Content may not be copied, reproduced, distributed or used to create derivative works without prior written permission from Monclave or RED TEAM SOLUTIONS LTD..
16. Third-Party Services and Links
- The Platform uses third-party services such as Google/Apple sign-in, map/location services and push notifications; those services' own terms of use and privacy policies apply.
- The Platform may contain links to third-party websites not controlled by gurgura; gurgura is not responsible for the content, products or services of those sites.
- You acknowledge that some Platform features may be affected by outages or errors of third-party services.
17. Privacy and Personal Data
- How your personal data is processed is described in detail in the Privacy Policy; by using the Platform you also accept the Privacy Policy.
- You agree to use any personal data you obtain from other users (e.g. through a listing) only for the relevant purpose and to comply with applicable data protection law.
18. Changes, Interruptions and Maintenance of the Service
- Gurgura reserves the right to modify, update, restrict or discontinue the Platform or any feature with prior reasonable notice, or without notice in emergencies.
- Access to the Platform may be temporarily interrupted due to planned maintenance, technical faults, security incidents or third-party outages.
- Gurgura does not warrant that the Platform will always be uninterrupted or error-free.
19. Suspension, Termination and Deletion of Accounts
- Gurgura may suspend or terminate an account without prior notice in cases of a breach of these Terms, unlawful conduct, suspected fraud, a security risk, or harm to other users/businesses.
- You may permanently delete your account via the “Delete account” option in Account Settings; the data-retention effects of this action are described in section 13 of the Privacy Policy.
- Upon suspension or termination, provisions that by their nature should survive (intellectual property, limitation of liability, indemnification, dispute resolution, etc.) remain in effect.
- Termination of an account does not affect obligations already incurred (e.g. an outstanding balance).
20. Disclaimer of Warranties
- The Platform and Service are provided “as is” and “as available”, without any express or implied warranty.
- To the maximum extent permitted by applicable law, gurgura makes no warranty of fitness for a particular purpose, merchantability, uninterrupted or error-free operation, security, or that any particular result will be achieved.
- Gurgura does not warrant the accuracy, quality or legality of content, products or services provided by restaurants, listing owners and other users.
21. Limitation of Liability
- Gurgura is not liable for product quality, delay, incomplete/incorrect delivery, listing accuracy, cancellations, or disputes between parties caused by a restaurant, business or listing owner.
- To the maximum extent permitted by law, Monclave and RED TEAM SOLUTIONS LTD. are not liable, as intermediaries, for losses arising from transactions between the parties.
- To the maximum extent permitted by applicable law, gurgura is not liable for indirect, incidental, special, punitive or consequential damages, or for loss of profit/data/reputation or unforeseeable damages.
- In any event, gurgura's total liability under these Terms is limited to the amount (if any) you paid to gurgura for the transaction giving rise to the claim, or, if no such amount exists, to a nominal/reasonable sum.
- The limitations in this section do not apply to liabilities that law does not permit to be excluded (e.g. intent or gross negligence).
22. Indemnification
- You agree to indemnify gurgura for any claim, damage, loss, cost and reasonable legal fees incurred by gurgura or third parties arising from your breach of these Terms, your unlawful use of the Platform, or the User Content you upload.
- Gurgura reserves the right to assume the defense of any such claim brought against it; in that case you agree to cooperate to a reasonable extent.
23. Force Majeure
- Neither party shall be liable for failure to perform obligations due to circumstances beyond its reasonable control, such as natural disasters, epidemics, war, terrorism, cyber-attacks, infrastructure/internet/power outages, decisions by public authorities, or strikes.
- Performance of the affected obligations is suspended for the duration of the force majeure event.
24. Notices and Electronic Communications
- Gurgura may give you notice via in-app notification, email, SMS or by posting on the Platform; such notices are deemed to have reached you.
- By using the Platform, you agree to communicate with gurgura electronically and to receive legal notices electronically.
- You may send notices to us at info@gurgura.com.
25. Assignment, Severability and Waiver
- You may not assign your rights and obligations under these Terms to third parties without gurgura's prior written consent; gurgura may assign these Terms in connection with a transfer/merger.
- If any provision of these Terms is held invalid or unenforceable, the validity of the remaining provisions is not affected, and the invalid provision is deemed replaced by a valid provision that most closely matches its purpose.
- Gurgura's failure or delay in exercising a right does not constitute a waiver of that right.
26. Changes
- Gurgura may update these Terms from time to time. Material changes will be announced via an in-app notice or by updating the “Last updated” date on this page.
- Continued use of the Platform after a change means you accept the updated Terms. If you do not accept the changes, you should stop using the Platform and may delete your account.
27. Governing Law, Dispute Resolution and Jurisdiction
- These Terms are governed by the laws of Kuzey Kıbrıs Türk Cumhuriyeti (KKTC) Lefkoşa. Please try to resolve disputes first via info@gurgura.com.
- For food orders, sale and fulfilment are between the restaurant and the User.
- Competent courts: the courts of Nicosia.
28. Contact
- For questions, requests and notices: info@gurgura.com
- Software: Monclave.
- RED TEAM SOLUTIONS LTD. (MŞ27207) is the food-fulfilment contractor engaged by Monclave.